For remote support:
- From a computer on the same network (as your phone system), go to: https://sos.splashtop.com
A file will automatically download.
2. Run the .exe file, you will get a 9 digit code
3. On your phone, tap the OK button and note the IP address.
4.Send both the 9 digit code and the IP address to your support specialist
NOTE: OK button is on most Yealink brand phones. If you are troubleshooting a different phone, no need to send the IP
NOTE: Please make sure you are not in a virtual machine when the support specialist logs in as they will not be able to access the phone